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THE REVIEWER
Event Manager, ANT Congrès, Bénédicte Clement
"I’m a conference manager at ANT Congres. We are a professional conference organizer and we facilitate about 20 per year around the world. The team was readily available whenever we needed something."
"I was impressed by their friendliness and their fluency in both English and Mandarin. They were able to translate perfectly between the two languages. The team was readily available whenever we needed something. We were even able to visit their offices in Shanghai, and they were very hospitable."
THE REVIEW
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Event Manager, ANT Congrès, Bénédicte Clement
THE PROJECT
WeChat Presence Building for Conference Management Company
Advertising & Marketing
Less than $10,000
Project length
Jan. 2018 - Ongoing
11-50 Employees
Montpellier, France
Phone Interview
Verified
Project summary:
[NWITC Group] was selected due to their partnership with top local agencies with past project experience and managed the process of building a WeChat platform with their team for us to promote two conferences that the client held in China. They also assisted with the translation of the client’s content.
THE REVIEW
"They carefully listened to the brand owner and help find solutions in accordance with the client's requirements."
OPPORTUNITY / CHALLENGE
What challenge were you trying to address?
"We wanted assistance with marketing and digital media for two conferences we were organizing in China."
SOLUTION
What was the scope of their involvement?
"They facilitated the whole process with minimal services fees. A rep planned and organized the building of and assisted with managing our WeChat account since many of our usual media platforms are not allowed in China. They helped with content and visibility by providing translation and linking with contacts."
How did you come to work with them?
"I found them through a basic Google search for marketing agencies in China. I was able to connect with them because the younger sister of the founder lives in Edmonton."
How much have you invested with them?
"We spent $6,500 on their services for two Chinese conferences."
What is the status of this engagement?
"We began working with them in 2018 and we collaborated again in 2019. We can’t hold any events this year in China because of the novel coronavirus outbreak. However, we will resume our collaboration with them in the future."
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
"We don’t have any specific metrics because we had never worked in China before our engagement, so there’s nothing to compare. However, I was happy with their services. They increased our visibility and were quick to respond to our questions. I felt like our customers were taken care of."
How did NWITC Group perform from a project management standpoint?
"We couldn’t use some of our preferred project management tools because they aren’t available in China. We mostly communicated with them directly through our WeChat account."
What did you find most impressive about them?
"I was impressed by their friendliness and fluency in both English and Mandarin. They were able to translate perfectly between the two languages. The team was readily available whenever we needed something. We were even able to visit their offices in Shanghai, and they were very hospitable."
Are there any areas they could improve?
"Not really."
Do you have advice for potential customers?
"Trust them because they know what they’re doing. Don’t be afraid to ask questions."
